We're here to support you!

Send us an email outlining your question or concern and we'll do our best to respond with an appropriate answer. In the meantime checkout our FAQ's below...


  • 30-Day Money-Back Guarantee

    We're so confident of the quality of the Voice Essentials Courses; we back them up with a 30-Day, 100% Money-Back Guarantee.

    If, after actively engaging with the learning materials, you are not satisfied with a Voice Essentials Online Course, contact us within 30 days of purchase and you will be given a full refund subject to the terms of service. Go ahead! You have nothing to lose.

  • What currency is applied to purchases?

    All price points shown are in Australian dollars (AU$).

    THIS IS IMPORTANT because most online courses are priced as US$ (US Dollars) which is typically 20–30% more expensive than AU$ when converted.

    The Voice Essentials Online Courses are GREAT VALUE for money in every currenc!

  • How long do I have to complete the course?

    When you purchase a Voice Essentials course, you have unlimited access for twelve-months (unless otherwise stated).

  • Can I download the exercise audio tracks (mp3) from within the course?

    Yes. You will have full access (download) to the playable mp3 exercise audio tracks from within the Voice Essentials Online Courses. You'll also be able to download the lesson sheet that accompanies each exercise (pdf).

  • Can I have Extra time to Complete the Course?

    We believe twelve-months will be ample time for you to complete the learning materials in each course. If you do need extra time, you can re-purchase the course of your choice to simply pick up where you left off.

  • What are my payment options?

    Each Voice Essentials Online Course has two options for payment: "Single Payment" and "3 Monthly Payments."

    While you will pay a small amount extra for the "3 Monthly Payments" option, we hope that this helps those who are on tight budgets to still access the materials.

  • Who is the course best suited to?

    Every singer is different, so ultimately you are best placed to determine whether or not Voice Essentials will meet your desired outcomes. This being said, the Voice Essentials pathway has been purposefully tiered, with Voice Essentials 1 designed for beginners and the subsequent courses, 2 & 3 (under construction) becoming progressively more challenging.

    We have not placed an age restriction on any of the courses, however, we do recommend that students be at least 16yrs or older for the best possible results.

    It is important to note that throughout the Voice Essentials course work, students are encouraged to engage in the 'Voice Essentials Community' Facebook group. Currently, Facebook has an age restriction of 13yrs and all students are advised to adhere to Facebook's own policies in this regard.

  • What's the difference between a Module and a Lesson?

    Thinkific, the online platform used to drive the back-end of 'Voice Essentials' groups each collection of activities (known as lessons) into Modules. For example, the Voice Essentials 1 Course has ten modules (what some might call 'singing lessons') and each module has multiple activities (what Thinkific refers to as lessons). We know it can be a little confusing, but we hope that makes it a little clearer.

  • Why are the Exercise Collections time-restricted?

    We limit the Exercise Collections access to 12 months because of the prohibitive costs associated with maintaining an individual's access. We recommend downloading each track and backing them up so that you will continue to have access to your tracks beyond the 12 month period.

    If you have any concerns with this, please contact us via email: veonline@djarts.com.au