Terms of Service

Djarts Voice Coaching (owner of Voice Essentials) maintains this website, any courses offered and other linked and related sites (the “Site”) for the use of its customers, vendors, students, and other Site users (“Users”) upon agreement to the following terms. Please read the terms carefully before using the Site. Use of this website indicates acceptance of these “Terms of Use” and forms a binding agreement between you and Djarts Voice Coaching (owner of Voice Essentials) If you do not agree to these terms, do not use this Site.

1. Use of Site

Djarts Voice Coaching (owner of Voice Essentials) provides various materials, information, quizzes, tests, questions, articles, news and other information on this and related sites and in courses offered through this site (the “Materials”). Djarts Voice Coaching (owner of Voice Essentials) authorises each User to view and download (where permitted) one copy of the Materials. Downloadable materials may be downloaded, and a maximum of one copy of the Materials may be printed/saved provided that Users make no modifications to the Materials and you retain all copyright and other proprietary notices contained in the original Materials on any copies of the Materials. Users may not modify the Materials at this Site in any way or reproduce, share or distribute them. Users will keep all Materials confidential and not sell, auction, loan, rent, give away, describe, summarise, or otherwise reveal the Materials or their contents, to any other person or entity. Any breach of these Terms of Use automatically terminates your authorised use of the Site.

2. User Warranty

As a User, you warrant that you are not an agent or employee of any other test preparation company and are using the Site and Materials solely to develop your singing voice.

3. Use License

Permission is granted to temporarily download one copy of any downloadable materials on the Voice Essentials website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

  1. modify or copy the materials;
  2. use the materials for any commercial purpose, or any public display (commercial or non-commercial);
  3. attempt to decompile or reverse engineer any software contained on the School’s web site;
  4. remove any copyright or other proprietary notations from the materials; or
  5. transfer the materials to another person or 'mirror' the materials on any other server.

This license (access to courses) shall automatically terminate if you violate any of these restrictions and may be terminated by Djarts Vocal Coaching (owner of Voice Essentials) at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed format.

4. "Unlimited Lifetime Access" Conditions

When purchasing a Voice Essentials product with “Unlimited Lifetime Access,” the User understands that “Unlimited Lifetime Access” refers to a three-year open-access plan. It is important to note that User accounts are automatically disabled after three years of non-activity. 

Individual accounts will be reactivated for no extra charge if a User wishes to continue using their purchased products beyond the three-year mark.

Email [email protected] if your account has been deactivated after the three years to have your account reactivated.

'Unlimited Lifetime Access' does not apply to Monthly Subscription plans (See below for more details about Monthly Subscriptions). 

Please note that ‘Lifetime’ refers to the product's lifetime and not that of the User. Therefore, should the online platform (Thinkific Labs Inc.) or the owner of Voice Essentials (Djarts Vocal Coaching) choose to discontinue the product's supply, then the ‘lifetime’ of the product will be deemed to have ended. Importantly, all Users will be provided with appropriate notice if the Voice Essentials Online Courses were to be discontinued.

5. 30 Day Money-Back Guarantee

When requested within 30 days of the initial purchase of Voice Essentials 1 Online Singing Course, 100% of the initial purchase cost will be refunded subject to the following non-negotiable terms and conditions:

The 30 Day Money-Back Guarantee applies to the Voice Essentials 1 Online Singing Course ONLY. It does not apply to the Exercise Collections, Exercise eManuals or any other Voice Essentials Courses (Singer's Starting Guide, 2 & 3), product or service. There are no refunds given for digital products (i.e. mp3 & PDF), apart from what is included in the Voice Essentials 1 Online Singing Course, once they have been purchased.

FAIR PLAY POLICY: The 30 Day Money-Back Guarantee will NOT be honoured if it is evident that the user has engaged with 40% or more of the overall Voice Essentials 1 Online Singing Course content.

It is important to also note that individual results may vary, and that safe and correct vocal development takes time. Therefore requests for refunds will only be granted once every effort has been made on behalf of the user to engage with the learning materials in keeping with what is directed within the course materials and complemented by the prescribed practice.

BUNDLE REFUNDS: When purchasing the Voice Essentials 1 Online Singing Course as a part of a 'single payment' Bundle (e.g. PRO Bundle), the refund offered will amount to the discounted sale price of the Voice Essentials 1 Online Singing Course at the time of purchase (i.e. AU$197 or the equivalent discounted sale price).

EXAMPLE #1: PRO Bundle is purchased for AU$497. Refund offered is AU$197 (User is being refunded for Voice Essentials 1 Online Singing Course only).

GOOD WILL REFUND: Suppose a further discount is offered at the point of purchase for the PRO Bundle (e.g. an extra AU$250 off the PRO Bundle RRP). In that case, the extra discounted value (AU$250) would be deducted from the refund value (AU$197) resulting in a AU$NIL refund. However, as a gesture of good will, the refund offered for the Voice Essentials 1 Online Singing Course in this instance would still be AU$97 only.

EXAMPLE #2: Beginner Singer Bundle is purchased for AU$247. Refund offered is AU$147 (User is being refunded for Voice Essentials 1 Online Singing Course only).

Please note, once the refund is issued, enrolment is cancelled for the Voice Essentials 1 Online Singing Course (including audio exercise tracks and eManual) but is maintained for all other items (including mp3s and PDFs in the other Online Courses) incorporated in the Bundle package that was purchased.

Refunds are not offered to Users enrolled via the monthly instalments for any course or monthly subscription to Dr Dan's PRO Bundle (See below for more details about Monthly Subscriptions).

After receiving one refund under this policy for an eligible product, any subsequent purchase of the same product by the same person is not covered under this guarantee. No refunds will be made for such subsequent purchases.

Refunds will be made by the same payment method as the purchase.

6. Monthly Subscriptions

Monthly Subscriptions are not currently offered.

A monthly subscription is offered for Dr Dan's PRO Bundle. The first payment is AU$99.95, and subsequent automatic monthly subscription payments of AU$26.95 are deducted from the User's nominated credit card thereafter. The first amount of AU$99.95 covers the downloadable digital content (Exercise Collections and eManuals).

If the User subscribes to Dr Dan's PRO Bundle for twelve months, the cost to the User will be AU$396.40. The cost to the User will, of course, vary depending on the length of time the User chooses to subscribe to Dr Dan's PRO Bundle.

NO REFUNDS are offered to Users who choose to enrol with a monthly subscription access.

It is important to note that if the User chooses to discontinue their monthly subscription, or if a monthly subscription payment is missed (e.g. declined by the User's bank), the User's access to the PRO Bundle learning materials will be discontinued due to non-payment. Monthly subscription only offers full access while ever the User maintains their monthly subscription payments.

A User may choose to discontinue their monthly subscription at any time via the Stripe Customer Portal or by contacting Djarts Voice Coaching via email ([email protected]).

The cancellation of a subscription will be applied at the end of the billing period. After cancelling, Users can still renew subscriptions until the billing period ends.

7. 14 Day Price-Drop Guarantee

If a User, having purchased a Voice Essentials digital item, notices a price-drop (e.g. discounted special) being offered within 14 days of that user's original purchase date, then the User may apply via writing (email: [email protected]) for a refund of the calculated difference between the original price paid by the User and the price-drop amount.

EXAMPLE: Pro Bundle is originally purchased for AU$497. Special discount price is AU$247. Refund offered is AU$250 ($497-$247 = $250) if original purchase date is within the 14-day period.

The responsibility is entirely on the User to apply for the 14 Day Price-Drop Guarantee. Djarts Voice Coaching (owner of Voice Essentials) does not hold any obligation to notify Users of changes to prices for items sold.

8. Trademark and Copyright

Djarts Voice Coaching (owner of Voice Essentials), and certain other brands, trademarks, and service marks are marks of Djarts Voice Coaching (owner of Voice Essentials) and its affiliates. The Materials on this Site are copyrighted, and any unauthorised use of any Materials on this Site may violate copyright, trademark, and other laws.

9. Hyperlinks

Links to external websites are provided solely as a convenience to you. Djarts Voice Coaching (owner of Voice Essentials) has not reviewed all of these external websites, does not control and is not responsible for any of these sites or their content. If you decide to access any of the external websites linked to this Site, you do so entirely at your own risk.

10. No Warranty

The Materials provided at this site are provided “as is” without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Djarts Voice Coaching (owner of Voice Essentials) further does not warrant the Materials' accuracy and completeness at this Site. Djarts Voice Coaching (owner of Voice Essentials) may make changes to the Materials at this Site, or to the services and prices described in them, at any time without notice. The Materials at this Site may be out of date, and Djarts Voice Coaching (owner of Voice Essentials) does not commit to updating the Materials at this Site.

The User engages with the Materials at this site, understanding that results may vary from individual to individual. The User understands that variabilities such as age, gender, and a User's personal capacity to practice with the Materials provided can all contribute to the variability of results.

11. Limitation of Liability

In no event will Djarts Voice Coaching (owner of Voice Essentials), its suppliers, or other third parties mentioned at this Site be liable for any damages whatsoever (including, without limitation, those resulting from lower test scores, interruption of services or inaccurate information) arising out of use, inability to use, or the results of the use of this Site, any websites liked to this Site, or the Materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. If your use of the Materials or information from this Site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof.

12. Applicable Law

The Terms of Use are governed by the laws of the Commonwealth of Australia. Failure to enforce strict performance of the Terms of Use of Use shall not be construed as a waiver of any provision or right. Djarts Voice Coaching (owner of Voice Essentials) may assign its rights and duties under the Terms of Use without notice to any party at any time.

13. Effective Date and Updates

These Terms of Service are effective as of May 13, 2022, and are subject to change without notice by Djarts Voice Coaching (owner of Voice Essentials) at any time. Please check for changes regularly. Your use of this Site after such changes constitutes your agreement to such changes.

Voice Essentials exists to provide the best possible way to develop your singing voice online. We offer a complete solution for you to study from anywhere you want from your mobile phone to your desktop. Pick up and carry on from wherever you left off with our compelling course delivery software.

Copyright © 2022 Djarts & Dr Daniel K. Robinson